Returns

To be eligible for a return:

• The return must be requested within 15 days of delivery.
• Shoes must be unworn, unused, and in original condition.
• All original tags, accessories, and packaging must be included.
• The original shoe box must be returned in its original condition.
• Do not attach shipping labels, tape, or markings directly to the shoe box. Place the shoe box inside a separate shipping box or protective packaging.

Items that show signs of wear or use, or are returned with damaged or missing original packaging, may be refused.

Customers are responsible for return shipping costs.

RUNDEPT does not offer free returns.

If RUNDEPT provides a prepaid return label for convenience, the cost of that label may be deducted from the refund.

Original shipping charges are non-refundable.

If RUNDEPT shipped the wrong item or the product arrives defective, contact us promptly.

For verified incorrect or defective items, RUNDEPT will cover the return shipping cost.

Products clearly marked “Final Sale” are not eligible for return.

RUNDEPT does not process direct exchanges.

If you need another size, color, or product, return the eligible original item and place a new order.

This helps avoid inventory being held while a return is in transit.

Returns are inspected after they are received.

Once your return has been received, inspected, and approved, your refund will be processed to the original payment method within 5 business days.

For help with a return, please contact RUNDEPT customer support.